Impossible client request...

So the other day at work I get this client who had no idea what she wanted, yet I still was able to resolve her issue. This is more or less how it went:>


Me: "VCPI this is Jesus"

Client: "Yes, I think I just deleted something by accident, can you help me get it back?"



Me: "That depends on what it was and how it was deleted. What did you delete?"

Client: "I don't know".



Me: "What do you mean you don't know?"

Client: "Well, it was on my screen, and now it is not, can you bring it back?"



Me: "Well, what was it? A Word document? A Spreadsheet? An email? A webpage?

Client: "I don't know"



Me: "What was it for? What were you doing with it? Did you create this file?"

Client: "I don't know. It was a spending file I think" (she worked in the Business office, so that didn't help much, although at this point I was pretty sure she didn't create this file, since she knows nothing about it)



Me: "Do you know where you got this file from? Was it in the facility or global shared network drives? In 'My Documents'? Where did it come from?"

Client: "I'm not sure. So can you get it back?"



Me: "I need to know what it was in order to try and get it back for you. I can't get something for you if I don't know what it is"

Client: "Well, I was looking at it and then it was gone."



Me: "Yes, but what were you looking at? I realize that it is gone, but for me to get it back, I need to know what it was you were looking at."

Client: "I'm not sure, because I had just opened it".



Me: "Okay, let me shadow in on your screen."

Client: "Okay"



Me: **Looking through her desktop**

Client: "I really hope you can find it, because else, my boss will be upset at me"



Me: "So did your boss send you this file?"

Client: "I think so"



Me: **Opens up her email** "What is your boss's name?"

Client: "Wanda"



Me: **Looks for emails from Wanda with attachments, shows her the most recent one, which has a spend down spreadsheet attached and opens the spreadsheet** "Is this the file you were looking for?"

Client: "Yes!!!!!!!!! It is! Thanks so much! What happened?"



Me: "I'm not sure what happened, but there it is. My guess is that you just viewed the file in Outlook, without saving it to your desktop, and then forgot that it came in the email"

Client: "Oh...okay. Thanks!"



Me: "Have a good day"





I think she should have given me a tip for this! haha I mean I found what she was looking for and she didn't even tell me what it was! No waiter can do that! Usually I wouldn't even have started looking for something that the client can't even tell me what it is. I don't even know why I started looking, so I kind of surprised myself there. I guess I was in a really good mood or something.


In conclusion, I think IT staff should be able to get tips! haha Because, as you will probably agree, this request was not one that she could reasonably expect someone to resolve for her.